Website Maintenance Service
for Serious SME Website Owners

Need help to keep your website secure and content up-to-date?
We’ve got you covered with various level of support once your website is complete.

Maintenance Plan That Is Designed To Help Busy Business Owners

Without Support Plan

  • You spend time to handle your own website update & changes.
  • Wasting time to learn how to fix a bug after a website update.
  • Study latest website vulnerability and patch it manually

With Our Maintenance Plan

  • Get a team of designer & developers to help make the change without spending your time.
  • Less frustration with your website as we handle all security-related issues.
  • Email us, and things are done!

3 Maintenance Plan
For All Sizes of Business

Secure Hosting

All our clients using our server to host their website covers under this plan.

Basic Maintenance

For websites that need minimum & a team to handle all technical issues.

Small Business

For a larger website & e-commerce site that needs extra design & technical help.

Secure Hosting

(Free for all clients)

Basic simple solution to keep your website, email and data safe

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For All Clients

All websites developed by WebHero team come with 1st year hosting service.

You can trust the industry expert has properly set up a secure server for your company.

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Real Time Scanning

All files uploaded to our server are scanned immediately to prevent malicious files doing damage to any clients.

Any suspicious files will be quarantined immediately.

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7 Days Data Backup

Accounts are automatically backed up to separate facilities on a daily basis, and kept for 7 days.

Things have gone wrong? Just send us a message, we will restore your data in no time.

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Free Data Storage

In the event you need us to restore data from the snapshot we created, this is free of charge.

It is included in your yearly hosting renewal package. No extra fees required.

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Enterprise Grade Hardware

WebHero only uses high grade servers and hardware to ensure your data’s integrity.

Our server costs us 2x more than a cheap server, but we understand how important your email & website data are for you.

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24/7 Monitor

Our server is monitored on a 5 minute interval at all times.

If it is not working, or if there is abnormal behaviour, our team will get an SMS so we can jump right in to fixing the problem before it gets worse.

Basic Maintenance Plan

Get an extra 30 minutes help every month and a guarantee to fix your website if compromised. Avoid any embarrassing moments when your customers discover your website has been hacked!

 

Scope of work covers in the basic maintenance plan

  • Backup your site (weekly basis & 4 backup rotation)
  • Upload a new page/content to your website (client is required to send us the content)
  • Check Google indexing
  • Check page size and load time
  • Clean up malware
  • Clean up spam
  • Fix your white screen of death
  • Fix issues after a website update
  • Improve your site security
  • Improve your site speed
  • Install a comment system
  • Install a favicon
  • Make changes to the header, sidebar, and other sections of the site
  • Optimize & compress images
  • Prevent spam
  • Recover a hacked site
  • Setup redirects
  • Solve website alignment issues
  • Tweak your CSS
  • Upload new products photos & description provided by the client
  • Configure DNS
  • Configure SSL (limited to WebHero’s server only)
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Everything in Secure Hosting Plan

Basic maintenance includes all the features mentioned in the secure hosting plan.

Plus, you get extra help to update your website and the assurance of knowing that we will patch all the loopholes we can find in your website.

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Guarantee To Fix

No website is hack proof. A secure hosting plan is enough for most business to recover hacked websites.

But our basic maintenance plan take this further. It becomes our responsibility to prevent and fix the problem.

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2x Change Requests

If you need to update your website content, just drop us an email.

No more learning tedious DIY website interfaces and struggling to understand technical jargon. Email us, and it’s done!

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Rebuild A Hacked Website

In the event that WebHero fails to fix a hacked website, we will rebuild it at NO COST to you.

But rest assured we won’t let that happen because we are confident in how we develop your website and keep it updated. Your company is covered in rare case scenario.

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Quick turnaround time

For any request you send to us, we will respond and resolve the issue in 3 working days or less.

Time is money for your business, and we understand that. Nobody wants to wait forever to get a simple service or website change.

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On-going hack prevention

Every month, we perform an audit to check if your website is still secure. We also get updates on the latest issues from industry experts. If we find any loopholes, they are patched immediately.

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Multi Channel Support

Get in touch with our team via multiple channels. WhatsApp, Facebook messenger and email.

There is always a way to reach our team and get help (phone support is coming soon).

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Loading Speed Optimization

For clients who have committed to the 1 year plan for basic maintenance, our team will compress all photos and rewrite some codes to optimize your website and make it load faster!

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Additional weekly backup

Apart from the standard 7 days data retention, we also keep additional copies of your website data every 7 days.

This data will be retained for an additional 10 weeks. Extra safety precaution steps are taken to ensure no data is lost.

Small Business Maintenance Plan 

Unrestricted 30 minutes help for 1 corporate website. For very frequent business website updates.

 

Scope of work covers in the basic maintenance plan

  • All the scope in the basic maintenance plan
  • Crop product image for an eCommerce store
  • Optimize a product image before upload to your online store
  • Configure product pricing & shipping
  • Design a new banner for your eCommerce store
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Everything From Secure Hosting & Basic Maintenance Plan

Get all the great features of our secure hosting plan + basic maintenance plan.

In this plan, you get extra help such as your in-house website management team, but at a fraction of the cost.

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Unrestricted 30 Minutes Help To Update Your Website Content

For all the small tasks you want us to update, just send them on over.

No restrictions on the items you want us to update as long as they don’t affect the design and core function of the website.

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Super Fast Loading With CDN

For all websites still under a maintenance plan, we partner with a cloud hosting provider to distribute your website to load from more than 150 servers around the globe. Load every page of your website lightning fast from anywhere in the world (except North Korea & China).

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Manually Checking

Our team is constantly checking your website on a weekly basis to ensure it is working fine. Sometimes robots and software just can’t detect the problem.

We treat your website like our own website, and put extra care to it.

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Monthly design help

Send in your design requests for website banners, whether it is for a new product launch or offering a discount on your services, our designers will help to provide new artwork that fits your needs.

Get it done faster since we understand how your website works better than a freelance designer.

Here are the tasks that are
outside of our scope of service

  • Add custom functionality to a website
  • Boost page ranks
  • Build a new site
  • Building site backlinks
  • In person consulting on how to improve your website (but we can do a phone call to discuss
  • Create a Google Plus business listing
  • Create a plugin
  • Purchase a stock image
  • Design a new page
  • Increasing site traffic & SEO related work
  • Make your site mobile responsive
  • Multisite support
  • Paid marketing
  • Payment gateway configuration
  • Phone support
  • Recommend a theme
  • Remove theme customizations
  • Research previous theme customizations
  • Set up a new theme
  • Set up a theme for specific pages
  • Site migration between hosts
  • Sites containing explicit contents
  • Sites hosted by WordPress.com or using Rainmaker Platform
  • Staging sites require a separate subscription (unless via WPEngine)
  • Transfer a non-WP site to WordPress
  • Update a highly customized theme
  • Update customized WooCommerce
  • VA tasks (creating, updating and posting content)
  • Work as a sales support for your site. We don’t help to reply message on your behalf.
  • Design a new logo for your business
  • Design a new e-book