We Are Here To Help

Trouble? Need Help? Email or Chat with Us.

Email Support

Get help from a real person. Our agent is ready to respond within the same business day: Monday – Friday, 9am – 6pm.

This is available FREE to all our customers.

Messenger Chat Support

Let our AI, Jarvis, help you at any time of the day. Typically he will respond in seconds. Our agent will read every message to ensure you get the answer you need.

Questions We Get Asked A Lot

Can I call you guys for technical help?

Due to the nature of technical problems, it is much more efficient & easier for us to help you online. Our phone service is only for sales-related calls.

I’ve already dropped you guys an email or chat, but haven’t heard back from WebHero customer service. What should I do?

We make every effort to respond in the shortest time, and the WebHero team treats your problem as if it was our own. However, some requests require research, which can take longer to answer, depending on the questions.

Please bare with us, we will get back to you. Or you can just drop us a message the next day to get a status update.

Jarvis is not answering my questions!

We use a blend of artificial intelligence (AI) and real humans to assist our customers. We get the same questions asked many times a day. So an AI-assisted support channel helps to cut down the turnaround time from hours to seconds. Our human operator reads all messages, every day, to make sure we have answered all of your questions.

Alternatively, feel free to send us an email: help@webhero.com.my

I was asked to do a screen shot. How do I do that?

To take a screenshot, we recommend you use the snipping tool in Windows. That way, we can see your image better than compared to photos taken by smartphone.

You already have this tool if you’re using Windows 7, Windows 8, or Windows 10. There is no need to download any software.

To open the Snipping Tool, select the Start button, type Snipping Tool, and then select it in the search results. (There is no keyboard shortcut available.)

To take a screenshot, select New, and then select the part of the screen that you want to capture. Choose from free-form, rectangular, window, or full-screen snips by selecting the arrow on the New button.

After you create the snip, you can draw on it with the built-in pens, save it, copy it, or email it to someone.
Windows 10: Using the Snipping Tool

 How do I find my IP Address & Speed test result?

You can follow our step by step video tutorial to find out using Google.