Website Maintenance Service
Proactive Protection
Safeguard Your Website
Timely Support
Get Help When Needed Most
Website Care Packages
Essential Care plan
RM120/ month + SST
For small businesses, startups, and individual site owners
Simple, reliable care for your website. Stay focused on your business while we keep your site secure and up to date.
- Quick helpdesk response (Email only)
- 24/7 site monitoring
- Security updates and patches
- 1 credit per task, issued monthly on a calendar month basis
- Fast fixes for site issues
E-Commerce Care Plan
RM169/ month + SST
For Online Store Owners
Everything in the Essential Plan, plus extra support for your e-commerce needs. Keep your store running smoothly with expert help.
- Quick helpdesk response (Email only)
- 24/7 site monitoring
- Security updates and patches
- 1 credit per task, issued monthly on a calendar month basis
- Fast fixes for site issues
- Product uploads and updates
- Troubleshooting for e-commerce issues
- Payment gateway support
- Resolution of product listing problems
Standard Website
RM799/ month + SST
For high-traffic and mission-
critical WordPress sites
Comprehensive care with added
flexibility. Includes all the benefits
of the other plans, plus more
support for complex needs.
- Quick helpdesk response (Email & WhatsApp)
- 24/7 site monitoring
- Security updates and patches
- 10x credits included monthly on a calendar month basis
- Fast fixes for site issues
- Product uploads and updates
- Troubleshooting for e-commerce issues
- Payment gateway support
- Resolution of product listing problems
- Speed optimization
- Malware and code removal
- 10x credits every month to address additional fixes
- Access to the WebHero team via WhatsApp for support
-
Guaranteed Fix for Hacked Sites
Don’t Wait For issues. Get website care Today.
Frequently Asked Questions About
Our Website Care Plans
How do I choose the right website care package?
Choose based on your website’s needs. The Essential Care Plan suits small businesses and personal sites with reliable protection. The E-Commerce Care Plan is ideal for online stores, offering product management and payment gateway support. For high-traffic or mission-critical sites, the Standard Care Plan delivers comprehensive coverage and extra support.
How do credits work in the care plans?
Credits handle tasks under your care plan. Each task, like a product update or bug fix, uses a certain number of credits. Essential and E-Commerce Plans offer 1 credit per task each month, while the Standard Plan provides 10x credits monthly for more extensive support.
What happens if I run out of credits before the month ends?
If you run out of credits, extra tasks will be billed separately. If you regularly need more, consider upgrading to a higher plan.
Can I accumulate unused credits for the next month?
No, credits reset every month. This ensures your website gets consistent, ongoing maintenance instead of letting tasks pile up.
Can I sign up for just one month?
No, there’s a 3-month minimum commitment. Like insurance, continuous care prevents issues and keeps your site secure. Enrolling for just one month isn’t practical and can be more costly.
What happens if my site gets hacked?
With an active care plan, any issues will be fixed immediately. If you host with WebHero, there’s a guarantee: if we can’t fix it, we’ll rebuild your site at no cost.
Which plan is best for my website?
The Essential Care Plan is great for small or personal sites. The E-Commerce Care Plan is tailored for online stores. The Standard Care Plan is perfect for high-traffic or crucial sites, offering the most protection and flexibility.
What’s included in the care plans?
All plans include 24/7 monitoring, regular security updates, and quick fixes for issues. The E-Commerce and Standard Plans add services like product management, speed optimization, and enhanced support to keep your site in peak condition.