Join our team full-time to enhance client satisfaction through proactive problem resolution, long-term strategy development, and client retention efforts.
Salary
RM2500 to RM3500, based on experience
Experience
1-3 years in client management, project coordination, or a related field
Employee Type
Full-time
Responsibilities
- Manage client communication and ensure timely responses to emails, calls, and messages.
- Coordinate with design and development teams to track progress and keep projects on schedule.
- Perform quality assurance by reviewing website functionality, navigation, forms, and responsiveness through a combination of manual testing and automated tools.
- Maintain clear documentation and reporting to improve client interactions and project workflows.
- Identify and resolve client concerns proactively, ensuring a smooth project experience.
Requirements
- Bachelor’s degree in Business, Communications, IT, or a related field.
- 1-3 years of experience in client success, account management, or project coordination.
- Strong communication and problem-solving skills.
- Detail-oriented with the ability to manage multiple projects at once.
- Experience with project management tools such as Asana, Trello, or Jira is a plus.
Benefits
- Remote & Hybrid Work – Work from anywhere, whether at home, a co-working space, or a coffee shop. People from Kedah & Perak are welcome to apply.
- Performance-Based Rewards – Your contributions determine your earnings. No office politics—just results.
- Transparent Compensation – Bonuses are based on clear metrics, not management discretion.
- Retirement & Security Benefits – Matched EPF (Employee Provident Fund) contributions and Social Security Insurance (SOCSO) for workplace protection.
- Collaborative Culture – Work with a skilled team in a supportive environment.
- Paid Time Off – Take the time you need with included leave benefits.
How to Apply
Interested? We’d love to hear from you!
- Send your information to hr@webhero.com.my with the subject “Chaos Coordinator Looking for a Challenge.”
- Attach your resume and a portfolio of relevant work (if available).
- In your cover letter, tell us why you’re passionate about client success and project management.