Digital Project Coordinator

Are you responsible, organized, and good with people? Join us full-time to help keep clients happy by solving problems, staying on top of tasks, and building long-term relationships.

Responsibilities

• Manage client communication and ensure timely responses to emails, calls, and messages.
• Coordinate with design and development teams to track progress and keep projects on schedule.
• Perform quality assurance by reviewing website functionality, navigation, forms, and responsiveness through a combination of manual testing and automated tools.
• Maintain clear documentation and reporting to improve client interactions and project workflows.
• Identify and resolve client concerns proactively, ensuring a smooth project experience.

Requirements

• Bachelor’s degree in Business, Communications, IT, or a related field.
• 1-3 years of experience in client success, account management, or project coordination.
• Strong communication and problem-solving skills.
• Detail-oriented with the ability to manage multiple projects at once.
• Experience with project management tools such as Asana, Trello, or Jira is a plus.

Benefits

• Remote & Hybrid Work – Work from anywhere, whether at home, a co-working space, or a coffee shop. People from Kedah & Perak are welcome to apply.
• Performance-Based Rewards – Your contributions determine your earnings. No office politics—just results.
• Transparent Compensation – Bonuses are based on clear metrics, not management discretion.
• Retirement & Security Benefits – Matched EPF (Employee Provident Fund) contributions and Social Security Insurance (SOCSO) for workplace protection.
• Collaborative Culture – Work with a skilled team in a supportive environment.
• Paid Time Off – Take the time you need with included leave benefits.

How to Apply

Interested? We’d love to hear from you!

• Send your information to hr@webhero.com.my with the subject “CS Coordinator Looking for a Challenge.”
• Attach your resume and a portfolio of relevant work (if available).
• In your cover letter, tell us why you’re passionate about client success and project management.